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Privacy Policy

Last updated: November 7, 2026

This Privacy Policy explains how Quick Dry Water Restoration ("Quick Dry," "we," "us," or "our") collects, uses, and discloses information when you visit quickdryresto.com, submit one of our contact forms, or enroll in our SMS lead-notification service.

Information we collect

We collect information you provide directly to us, including:

  • Contact-form submissions: name, phone number, optional email address, service requested, ZIP code, and any free-form message you include when you request service through our website.
  • Phone calls: if you call us, we may retain your phone number and notes about the service you requested.
  • SMS enrollees (internal staff only): name, mobile phone number, and a written or verbal consent record. Our SMS program is operated for internal on-call staff only — we do not enroll customers or the public in SMS messaging.
  • Automatically collected data: standard web analytics (page views, referrers, device type, approximate location based on IP) via Google Analytics 4. We do not use advertising cookies for cross-site tracking.

How we use your information

  • To respond to service requests and schedule inspections, extractions, drying, mold remediation, and related work.
  • To contact you by phone, text, or email about your specific service request.
  • To send internal SMS lead notifications to on-call Quick Dry staff when a prospective customer submits a web form.
  • To measure site traffic and improve the website.
  • To comply with legal obligations (insurance claim documentation, tax records, etc.).

SMS messaging & opt-in data

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS opt-in information is used solely to deliver lead-notification messages to the enrolled Quick Dry Water Restoration staff member and is never transferred to third parties for their own marketing.

Enrolled staff may opt out at any time by replying STOP to a message, or get help by replying HELP. Standard message and data rates may apply.

Who we share information with

We share information only with service providers that help us operate the business, and only to the extent needed to perform their function:

  • Amazon Web Services — website hosting and lead-form processing.
  • Twilio Inc. — SMS delivery for internal lead notifications.
  • Amazon SES — email delivery for lead notifications and customer replies.
  • Google Analytics — aggregate website traffic measurement.
  • Your insurance carrier — only with your authorization, when documenting a claim on your behalf.

We do not sell personal information. We do not share personal information with advertisers, data brokers, or any third party for their own marketing.

Data retention

We retain lead-form submissions and job records for as long as needed to perform the service, support warranty claims, and satisfy legal, accounting, and insurance-documentation requirements — typically no longer than seven years. SMS consent records are retained for as long as the enrolled staff number remains active plus a reasonable period after opt-out.

Your rights

You can request access to, correction of, or deletion of the personal information we hold about you by emailing info@quickdryresto.com or calling 602-377-1170. We will respond within a reasonable time frame.

Children

Our services are directed to property owners and insurance representatives. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected in a prominent notice on this page.

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